Legal terms for wallets and account access
Our Legal terms describe who may access the account area, which account details must be accurate and how we handle a request to change or close an account. Access or eligibility depends on local law, and we may ask for phone verification before account access continues.
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Wallet activity through DANA, OVO, GoPay or QRIS is connected to the account details you provide, while bank transfer and virtual account records may be checked against your account reference. We use these checks to match payment status, investigate mismatched receipts and protect the account from
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unauthorised access. The policy also explains browser cookies, data retention, contact procedures and circumstances that can pause access while a question is reviewed. Read the full Legal wording before opening an account, then keep your account details current so our support team can handle a request
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without avoidable delays.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.